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Contact Us

Preferred Bank continues to track updates about the spread of COVID-19 (coronavirus) from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). While the impact of COVID-19 on the global economy continues to evolve and its outcome uncertain, we are committed to keeping you informed of our efforts to ensure minimal disruption, if any, of your access to our systems, facilities and personnel. Click here for a complete statement on COVID-19.
 
You may contact us toll-free at (888) 673-1808 from 8:30 AM PST - 5:30 PM PST, Monday through Friday, excluding legal holidays.
 
To report a lost or stolen Preferred Bank debit card, after hours, please call toll-free (888) 297-3416.
 
If you have questions regarding your Online Bill Payments, please call Bill Payment Support toll-free at (855) 322-6356 between the hours of 7:00 AM PST and 7:00 PM PST. 
 
At Preferred Bank, we strive to provide our customers with the highest quality of customer service. If you had a less than positive experience with us, we want to hear from you.
 
Please complete the information below to advise us of your issue/concern.
 
By using this method you will be sending information over the internet. Please be advised that we cannot assure the privacy of any information you are sending. Please do not include any personal account information, including account numbers, personal identification numbers, and balance information.

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Locations and Hours

Find Preferred Bank at many convenient locations.