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Contact Us

At Preferred Bank, we strive to provide our customers with the highest quality of customer service. If you have any questions or are experiencing any banking difficulties, please reach out to us.

You may contact us toll-free at (888) 673-1808 from 8:30 AM - 5:30 PM (PST), Monday through Friday, excluding federally observed holidays.


To report a lost or stolen Preferred Bank debit card, after hours, call toll-free (888) 297-3416.

If you have questions regarding Online Bill Payments, call Bill Payment Support toll-free at (855) 322-6356 between 7:00 AM - 7:00 PM (PST). 

To reach us via email, please use the form below. For your safety, please do NOT include any personal account information, including account numbers, personal identification numbers, and balance information.

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Locations and Hours

Find Preferred Bank at many convenient locations.