Instructions For PBnet Error Messages

INSTRUCTIONS FOR PBNET

For the best results, we recommend that you use Microsoft Explorer with 128-bit encryption. Other browser may work, however you may experience limited services. As a security precaution, all browsers must have 128-bit encryption.

These instructions are provided to assist you in accessing your account information. At the home page of www.preferredbank.com, click on On-Line Banking.

First Time User

Click on the button First Time Log In. This is our on-line banking agreement that you may print or read. To go forward, you must scroll to the bottom of the page and click on I Accept.

Enter your account number in the Access ID field, choose the Account Type and enter your Prefone password. Click on Submit. If you do not know your Prefone password, contact your branch. A customer service representative will ask you a question to properly identify you then will provide you with the temporary password.

Complete the following information:

E-mail Address:	May be used in the future to send electronic statements and notices.
Mothers Maiden Name:*	List the last name your mom used prior to getting married.
	For business accounts enter your business name.
Account Number:*	Do not need to include the preceding zeros.
Account Type:*	Demand Deposit or Certificate of Deposit or Savings.
Security Question:*	Type in any questions you would like and then provide the answer in the next field.
Security Answer:*	Type in the answer to the above question.
Logon Password:*	Last 4 digits of your Social Security Number for personal accounts and last 4 digits of Employer Identification Number for business accounts.
*Required

When you do a First Time Log In, you have the option to change your Access ID. You can either enter your account number or a personal access ID. It must be at least 6 digits. You will also be forced to change your password. At the Change Password screen, enter your Current Password and New Password twice. You cannot use the current password again. The new password must be a minimum of 6 characters with at least one alpha and one numeric. The password is also case sensitive, so if you change your password using lower case, you must always use the lower case characters. Click on Submit.

Previous Users

1. Click on the second button, Log In.
    
2. At the Log In screen, enter your access ID and password and click Submit.

Access Each Account

To access each account, place the cursor over the Account Number, which is highlighted in red and double click.

Button Descriptions

Account Listing:	Lists all accounts available for viewing
Express Transfer:	Easy transfer to and from Preferred Bank accounts
Home/Log Off :	Exit the browser and return to Preferred Bank home page
Change Password:	To change your password
Contact Us:	For comments, complete the form and we will get back to you.
Help:	Online help screens
Balance:	Current balance in the account.
Transactions:
Previous Statement	Debits and credits posted to the account on the previous business day.
Current Statement:	All transactions starting from date of your last statement.
Previous Business Transactions:	All transactions posted on the previous business day.
Current Business Transactions:	Transactions that will post on the current day’s business.
Transactions Menu:	Multiple ways to sort your transactions for viewing and exporting
Transfer Funds:	Various ways to transfer funds
New Scheduled Transfer:	Established a transfer between accounts on a specific day of the month.
One Time Transfer:	Use this screen to initiate a one time only transfer.
Transfer List	Choose a From account and To account to transfer.
Stop Payment Order:	Use this screen to enter a Stop Payment online. Must have correct check number and amount.

Exporting Transactions

You can export transactions to various software programs. The description of the File Format is:

Comma Separated Files (.CSV) – Export to Excel, Lotus 123, Access (ASCII format)
Quicken Interchange Format(.QIF) – Export to Quicken
Open Financial Exchange (.OFX) – Export to Money